粵英Hotline客服/朝九晚六/無夜班

PURPOSE

?Providequalityservicetoadvisors/bankers&brokersinanefficientandeffectivemanner.

KEYACCOUNTAIBILITIES

?Handleenquiriesfromadvisors/bankers&brokersregardinglifeinsurancefromallchannels(iehotline,email,facsimile,LiveChat.etc)

?Resolveproblemandcomplaintintimelyandprofessionalmanner?Otheradhocduties

?Shiftdutyisrequired,fromMondaytoSaturday

QUALIFICATIONS/EXPERIENCE

?Matriculatedorabovequalification

?Atleast2yearsworkexperienceinfinancialinstitutions,preferablywithexperienceinBankorCustomerServicearea

?ExcellentTelephonemanners

?Excellentcommunicationskillsandproblem-solvingabilities

?GoodorganizingandplanningskillsKNOWLEDGE&TECHNICALSKILLS

?PCliterateinMSOfficeespeciallyMSexcel

?Goodcommunicationandlisteningskills

?ProficiencyinwrittenandspokenCantonese,EnglishandMandarin(IndividualtestwillbeconductedbyCEManager)

?Chinesewordprocessingwith25wordsperminute

?Proactiveandpositiveattitude

?Flexibleandabletoembracechangeandlearning

?Abletodeliveroncommittedaction

薪資福利：

#綜合薪資=底薪+績效=月綜合6-8k（崗位是固定薪資，不扣減績效部分，面試通過后定薪）+年終獎+節日福利

#五險一金、年度體檢、帶薪年假

#不定期下午茶、不定期團建、專業提升培訓

工作時間：

9:00-18:00，周六下午和周日固定休息

工作地點：天河區高德置地冬廣場